Legal Document · Effective 2026
At x9999, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information as a registered user of Pakistan's trusted online casino platform.
Our Commitments
All data transmitted between your device and x9999 is protected by 256-bit SSL encryption. Whether you are logging into your x9999 account, making a JazzCash deposit, or updating your profile, your data travels securely at all times.
x9999 will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely for the purposes described in this Privacy Policy and for nothing else.
We collect only the data that is genuinely necessary to operate your x9999 account, process your transactions, verify your identity, and keep the platform secure. We do not collect data for the sake of it.
x9999 gives you meaningful control over your data. You can request access to your data, request corrections, and request deletion of your account and associated information at any time by contacting our support team.
x9999 stores all user data on secured, access-controlled servers with regular security audits. Internal access to personal data is strictly limited to authorised personnel on a need-to-know basis.
In the unlikely event of a data security breach that affects your personal information, x9 999 will notify affected users promptly and take immediate remediation steps to contain and resolve the incident.
x9999 ("x9999", "we", "us", "our") operates the online casino and sports betting platform available at https://x9999.lat. We are committed to protecting the privacy and personal data of every individual who visits or registers on our platform. This Privacy Policy ("Policy") sets out in clear, plain English exactly what personal information we collect, how we use it, who we share it with, how long we keep it, and what rights you have in relation to your personal data.
This Policy applies to all personal data collected through the x9999 website, mobile-optimised pages, and any related customer support, promotional, or payment channels. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your overall agreement with x9999.
If you have any questions about this Policy or about how x9999 handles your personal data, you are welcome to contact our Data Support team at any time via the contact details provided in Section 13 below.
x9999 collects personal data in several ways — directly from you when you register or interact with the platform, and automatically through your use of the site. The categories of data we collect are outlined below:
When you create an x9999 account, we collect your full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This information is required to create and maintain your account and to fulfil our legal obligations regarding identity verification (KYC).
To comply with our licensing obligations and to prevent fraud and underage gambling, x9999 may request copies of government-issued identity documents such as your Pakistani CNIC (Computerised National Identity Card), passport, proof of residential address (e.g., a utility bill or bank statement dated within 90 days), and proof of payment method ownership.
We collect details of all financial transactions processed through your x9999 account, including deposit amounts, withdrawal requests, payment methods used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa/Mastercard), transaction timestamps, and transaction reference numbers. We do not store full card numbers — card data is handled by our PCI-DSS compliant payment processors.
We record your gaming and betting activity on x9999, including games played, bet amounts, game outcomes, session durations, and responsible gaming tool usage. This data is used to operate the platform, detect fraud, and fulfil our responsible gaming obligations.
When you access x9999, our systems automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform optimisation.
We retain records of all communications between you and x9999, including live chat transcripts, email correspondence, and support ticket records. These records help us resolve disputes, improve our support service, and comply with legal obligations.
x9999 uses your personal data strictly for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity data |
| Identity and age verification (KYC) | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, identity data |
| Delivering casino games and sports betting services | Gaming activity, device data |
| Fraud detection and security monitoring | Device data, transaction data, gaming activity |
| Responsible gaming monitoring and interventions | Gaming activity, registration data |
| Customer support and dispute resolution | Communications data, account data |
| Promotional offers and bonus management | Registration data, gaming activity |
| Legal and regulatory compliance | All categories as required |
| Platform analytics and improvement | Device data, gaming activity (anonymised) |
x9999 processes your personal data on one or more of the following legal bases:
Cookies are small text files placed on your device by websites you visit. x9999 uses cookies and similar tracking technologies — including web beacons and local storage — to ensure the platform functions correctly, keep you securely logged into your account, remember your preferences, and analyse how users interact with the platform.
You can manage or disable non-essential cookies through your browser settings or through the cookie preferences panel on x9999. Please note that disabling essential cookies may prevent you from logging into your account or using certain platform features correctly.
x9999 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose:
x9999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. The general retention periods applicable to the main categories of data we hold are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & registration data | Duration of account + 5 years | Contractual and legal compliance |
| KYC verification documents | Duration of account + 7 years | AML / licensing obligations |
| Financial transaction records | 7 years from transaction date | Financial regulation requirements |
| Gaming activity logs | 5 years from last activity | Responsible gaming & dispute resolution |
| Customer support communications | 3 years from interaction date | Dispute resolution and quality assurance |
| Device & technical logs | 13 months from collection | Security monitoring and fraud prevention |
| Self-exclusion records | Minimum 10 years | Responsible gaming obligations |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible.
x9999 employs a comprehensive set of technical, organisational, and procedural security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our key security measures include:
As a user of x9999, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Support team via live chat or email at [email protected]. We will respond to all valid requests within 30 calendar days.
Right of Access
Request a copy of all personal data x9999 holds about you.
Right to Rectification
Request correction of any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Restriction
Request that we restrict processing of your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent
Withdraw consent for marketing communications at any time without penalty.
Automated Decisions
Request human review of any automated decisions that significantly affect you.
Please note that some rights are subject to limitations where x9999 has overriding legal obligations — for example, we cannot delete transaction records that we are legally required to retain for anti-money laundering purposes. Where this is the case, we will explain the limitation clearly in our response to your request.
x9999 is strictly an adults-only platform. Our services are not directed at, and are not intended for use by, any person under the age of 21. We do not knowingly collect personal data from anyone under the age of 21.
All new registrations on x9999 are subject to mandatory age verification. Where we have reasonable grounds to believe that an account has been registered by a person under 21, we will immediately suspend that account, conduct a thorough review, and where underage use is confirmed, permanently close the account and return any deposited funds to their source.
The x9999 platform may contain links to third-party websites or resources in certain informational or support contexts. x9999 has no control over the content, privacy practices, or data handling of any third-party websites, and this Privacy Policy does not apply to those external sites.
We encourage you to review the privacy policy of any external website you visit. x9999 accepts no responsibility or liability for the privacy practices of any third-party website linked from our platform.
x9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our business practices, or the services we offer. When material changes are made, we will notify registered users via email or through an in-platform notification at least seven (7) calendar days before the updated Policy takes effect.
The "Last Updated" date at the top of this Policy will always reflect when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how x9999 protects your personal data. Your continued use of the x9999 platform after an updated Policy has taken effect constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way x9999 handles your personal data, please reach out to our Data Support team through the following channels:
Your Privacy Is Safe With Us
Your personal data is protected by 256-bit encryption, never sold to third parties, and handled in full accordance with this Privacy Policy. Explore Pakistan's most trusted online casino and sports betting platform — with complete peace of mind.
21+ only · Play responsibly · x9999 operates under an international gaming licence · Terms & Conditions apply